Last updated: October 8, 2026
Processing and dispatch
After payment is confirmed, orders are generally processed and dispatched within 3 business days. Processing can take longer during holidays, high-volume periods, payment or address review, or circumstances outside our reasonable control.
Transit and total fulfillment time
Estimated transit time is 5–11 business days. The average total fulfillment time, including processing and transit, is 8–14 business days. Business days exclude weekends and applicable public holidays.
These estimates are not guarantees. Carrier disruptions, severe weather, remote destinations, and other events outside our reasonable control can cause delays.
Tracking
When tracking is available, details are sent after dispatch. A carrier may need time to scan the parcel before tracking updates. If the estimated window has passed without useful movement, email support@dhuzment.com with your order number.
Separate parcels
Items in one order may ship separately. Separate parcels can have different tracking numbers and delivery dates. You are not charged again merely because an order is split.
Address accuracy
Customers must provide a complete and accurate delivery address. Contact us immediately if you notice an error. We cannot guarantee changes after processing begins and are not responsible for delays or losses caused by an error we could not correct in time.
Sales region and taxes
Dhuzment currently serves the United States market. Applicable sales tax is calculated at checkout when required. If international delivery becomes available, any duty or import-tax treatment will be disclosed through the relevant checkout or shipping terms.
Delivery attempts and remote locations
Some destinations may require extra transit time or carrier arrangements. Customers are responsible for monitoring tracking and responding to carrier notices. Re-delivery, storage, correction, or return charges may apply when accurately incurred and permitted by law.
Lost, damaged, or not-received parcels
If tracking shows an unusual delay, loss, or delivery you cannot locate, check the delivery area, household members, building staff, and carrier notices, then contact support@dhuzment.com. For damage, keep the item and packaging and provide clear photos. We may coordinate with the carrier before providing the available resolution.