Refund policy
Last updated: October 8, 2026
Return request period
You may request a return within 30 days after delivery. Contact support@dhuzment.com before sending an item. Unauthorized returns, including parcels sent to an address not provided for the request, may not be accepted.
Return conditions
Unless an item is defective, damaged, incorrect, or protected by mandatory consumer law, it must be unused, unworn, unwashed, and in substantially the same condition in which it arrived, with original packaging, accessories, labels, and proof of purchase.
Items not normally eligible
The following may be ineligible unless defective or required by law:
- opened, used, washed, worn, or altered goods;
- personal-care, intimate, sanitary, perishable, or consumable goods after opening;
- gift cards, downloads, and digital products;
- personalized, custom-made, final-sale, or clearance items identified as non-returnable before purchase; and
- items damaged through misuse, improper care, normal wear, or failure to follow instructions.
How to request a return
Email support@dhuzment.com with your order number, the item, the reason, and photos when relevant. If approved, we will provide return instructions and the applicable return location. Do not send the parcel until those instructions are issued.
Return shipping and original shipping charges
For a change-of-mind return, the customer is responsible for return shipping. Use a trackable service and keep the receipt. Dhuzment does not guarantee receipt of a return sent without tracking.
If an item is verified as damaged, defective, incorrect, or missing because of our error, Dhuzment will provide an appropriate remedy and cover reasonable return costs when a return is required.
Original shipping charges are not refundable unless the return results from our error or applicable law requires otherwise.
Damaged, incorrect, or incomplete orders
Contact us promptly with the order number, photos of the item and parcel, the shipping label, and an unboxing video if available. Keep all packaging until review is complete. Additional information may be requested when reasonably necessary.
Inspection and refunds
After an authorized return arrives, we inspect it and notify you of the decision. Approved refunds are issued to the original payment method. Our processing and your bank's posting time are separate, so the credit may not appear immediately.
Shipping charges, taxes, discounts, and non-returnable components are refunded only when required by law or expressly included in the approved resolution.
Exchanges
Exchanges depend on inventory and the circumstances. If a direct exchange is unavailable, you may need to return the eligible item and place a new order after approval.
Cancellations, refused parcels, and address errors
Request cancellation or an address change as soon as possible. It is not guaranteed after processing begins. If an order has shipped, the return rules may apply.
For a refused, unclaimed, or undeliverable parcel, any refund is reviewed after the parcel returns to the correct facility. Actual carrier, return, correction, or handling charges may be deducted where permitted and accurately incurred.
This policy does not limit mandatory consumer rights.